Buyers Guide

Buying an item on ByeCoins

Here’s how to get started, Find an item. Enter keywords into the search box at the top of any page, or browse through our list of categories on the homepage. Learn about the item you found. Read the item description carefully. If you have any questions about the item, you can find answers by contacting the seller.

Click on the link/box were it says Contact Seller on listing page, leave a message in the message box.

Review the seller’s Feedback. View the seller’s business reputation by looking at his or her Feedback score, and read the comments left by previous buyers to be sure that this is a seller you feel you can trust. Also there is a star rating for that product, you can leave a star rating when you leave a review, Star ratings can be marked 1-5 stars. Bid or Buy It Now. Check the listing page to see what purchase options are available. You can either place a bid on an item or purchase it instantly using Buy it now. Remember, all bids are active until the listing ends. If you win or click Buy it now, you’re obliged to complete the transaction. Pay for the item. After you’ve won or bought the item, send your payment to the seller, click the Pay Now button in the listing page. ByeCoins only use PayPal as they protect the buyer and seller.

I won an item but no longer want to buy it. What can I do?

A bid or purchase on a auction site is considered a contract and you’re obliged to purchase the item. However, if you feel that you have a legitimate reason for not buying the item, you can contact the seller and explain your situation. Many sellers are willing to work with you if you communicate with them openly and honestly. If you haven’t done so already, contact the seller. Click on My Account, scroll down to see a list of listings you have one or bid on, click on the link for the listing you wish to cancel, find the Contact Seller on listing page and then click message, explain the situation, and see if the seller is willing to cancel the transaction. If the seller doesn’t agree to cancel the transaction and you don’t pay for the item, an unpaid item may be recorded on your account. If you get too many unpaid items recorded on your account, your account may be limited or suspended. Do you want to return an item? If you’ve bought an item and you want to use your right of withdrawal under Distance Selling Regulations to return it, you can initiate a return buy contacting the seller enplaning you would like to return it under the Distance Selling Regulations. According to Distance Selling Regulations, consumers who purchase online from a business seller can usually cancel the contract and return the item within 7 working days after receiving it. This only applies to business sellers. Good practice is to review seller returns policy on the listings page.

How do I contact a seller?

If you have questions about an item, that’s not in the listing. You can contact the seller.

Find the listing or item you are interested in, scroll down the listing page in until you see the Contact Seller.

How long should I wait for the seller to contact me?

If you have a question, it’s perfectly fine for you to make the first contact with the seller, using the Contact Seller link on the listing page. Remember, many sellers keep regular business hours, and some don’t respond to emails during the evening, on weekends or on public holidays. Once you have made payment though PayPal, you will get a confirmation email from PayPal and from ByeCoins, this email will confirm purchase price and provide you with the sellers contact details. If you can’t contact the seller by email after you purchase an item, or you don’t receive a response, you should request the seller’s contact information from us and call them. Just click Contact Us, explain problem along with listing No.

Changing or retracting your bid

As a general rule, you can’t retract or cancel a bid. Once you place a bid, you agree to pay for the item if you’re the winning bidder. However, honest mistakes sometimes occur. There might be times when you’d like to change your bid and have a valid reason for doing so. If your reason for retracting your bid is a typo (E.G you put £1000 when you meant £100), you will be required, if you meet the guide lines, to rebid strait away. If the auction has more then 12 hours we will remove your bid. If the auction has less then 12 hours but more then 1 hour, we will remove your bid if you contact us with in 1 hour of your mistake. To retract your bid, just leave a comment on the listing page, addressed to administrator, stating you would like to retract your bid, and your reason why. this has the advantage of keeping the seller informed of what’s going on as well. We moderate all comments, so we will see your message.

What is PayPal Buyer Protection and how am I covered?

When buyers pay with PayPal on any website, PayPal Buyer Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund.

To qualify for PayPal Buyer Protection:
Use PayPal to complete your payment.
Let the seller know there’s a problem with the transaction by opening a dispute in the Resolution Centre within the time frame noted in the transaction details. If you can’t resolve the issue with the seller, escalate the dispute to a claim within 20 days of the date you opened the dispute.
Keep your PayPal account in good standing.

If your transaction qualifies for PayPal Buyer Protection you are covered for the full purchase price plus the original shipping charges.

Please note that some purchases such as vehicles in the Motors category, industrial machinery used in manufacturing and Real Estate aren’t eligible for PayPal Buyer Protection.

To learn more about PayPal Buyer Protection and to see a full list of eligibility requirements and exclusions, please review our User Agreement. You can find the User Agreement by clicking Legal at the bottom of any PayPal page.

What if I didn’t receive my item or it’s not as advertised?

If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in PayPal Resolution Centre.

If you feel the transaction was unauthorised, please visit PayPal Resolution Centre to file an unauthorised transaction dispute.

There are 2 kinds of disputes:
Item Not Received – You bought something but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.)
Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. (You might have to pay return shipping costs, but may be eligible for Return Shipping on Us. Activate Return Shipping on Us before filing your dispute to qualify for the benefit.)
Working with your seller is usually the fastest way to resolve an issue. It’s easy to work with sellers in the Resolution Centre and most sellers are willing to work with buyer’s to address whatever went wrong.

Here’s how to open a dispute.
Go to the Resolution Centre.
Click Report a Problem.
Select the reason for your dispute and click Continue.

What’s Next?

You have 20 days from the date you opened the dispute to resolve it with your seller. If your seller isn’t responding or you can’t come to a resolution, you can escalate your dispute to a claim. If you escalate your dispute to a claim, PayPal will review the case and decide the outcome.

You can manage your dispute in the Resolution Centre by communicating with the seller and providing additional information.